Jerry Ledbetter MCSE PMP

I.T. Administration and Project Management

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About Me

Summary of Qualifications

Experience

Project List

Contact Me

Key Projects & Initiatives

Organization had lost all key staff members prior to the departure of the director. The most senior IT staff member had only been there a few months. Gave operation direction while staffing unfilled positions. Garnered newly found regard for service levels provided. Mitigated major IT operational pitfalls and stabilized system performance and service levels.

A Document Imaging project was grant funded resulting in a very short deadline (5M). Led the group to work with other organizations already using the technology and leverage partnership as a base to the rest of the project. Project completed on time.

Turn around IT operations that had been functioning without any leadership for over 6 Months

Managed $100,000 Project with cross organizational requirements and extremely short deadline

Too many organizational critical services ran on too few servers. A single failure could halt several operations. Developed and implemented a longer-term plan providing a system more consistent with industry standards.

Minimized system failure risks by implementing redundant multi-server environment with shared duties

The operating system had been upgraded with multiple changes creating several lingering issues. Defined the requirements and garnered outside resources to minimize down time. Significantly increased system performance and responsiveness without any disruption.

Solved system performance issues with no business disruption or significant downtime

The department human resources function became vacant and the position was not expected to be filled for a year. Assumed payroll and additional HR support duties including hiring, conflict resolution, and staff evaluations.

maintained consistent service levels by assuming departmental HR functions

Project had not progress for over year prior to my involvement.  Lead implementation and design to offer clients new access to issue tracking and real time status updates. By leverage the issue tracking software capabilities, meeting with focus groups and campaigning the  system  across the entire organization was able to implement system with great success ( and use) and almost 100% positive customer feedback.

launch & design of Desktop Support’s Interactive Voice Recognition system integrated with Tracking Software